Terms and Conditions
The parent document that governs account creation, use, and closure
LEGAL REFERENCE
Terms That Govern Your kora999 Account
These terms set out how your account works, what we expect from you, and what you can expect from us. We have written them in plain Pakistani English...
Applicable where local law permitsAccount-holder obligationsDispute process outlinedPakistani payment terms includedPolicy updated for Pakistan
What Our Legal Terms Actually Cover
Our terms apply to every part of your account: how it is opened, how funds move through JazzCash, Easypaisa, SadaPay or Raast, how your data is held, and how any dispute is handled. Access to kora999 is available in supported regions where local law permits online account-based gaming. We do not extend service to regions where such activity is restricted by applicable
law. By opening an account you confirm that you are accessing kora999 from a supported region and that you accept these terms as the binding agreement between you and us. We may update these terms and will notify you before material changes take effect.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY TRUST SIGNALS
How We Keep These Terms Credible
Our legal documentation is reviewed regularly by our compliance team and updated whenever our product, payment rails, or access conditions change. We do not bury obligations in small print.
Plain-Language Drafting
Every clause is written in clear Pakistani English. We avoid legal jargon where plain wording does the same job, so you can read and understand your obligations without a lawyer.
Regular Policy Reviews
Our compliance team reviews these terms whenever we add a new payment method, change a product feature, or receive updated guidance from the jurisdictions where we operate.
Advance Change Notices
We notify you before any material change to these terms takes effect. You will receive an in-app alert and an email so you are never caught out by a policy update.
Transparent Dispute Path
Our dispute process is written into the terms in step-by-step form. You know exactly which channel to use, what timeline to expect, and how escalation works if the first response does not resolve your concern.
Data Handling Disclosure
We describe exactly what account data we hold, why we hold it, and how long we keep it. Your payment method details — JazzCash, Easypaisa, SadaPay, Raast — are stored under encryption and never shared with third parties for marketing.
Account Security Standards
Two-factor authentication, session timeout controls, and login-attempt monitoring are built into every account. These controls are documented in the security section of our terms so you can see how your account is protected.
ACROSS POLICY PAGES
How This Page Sits Within Our Wider Policy Set
Our legal section covers several distinct policy areas. Each page handles one topic in full so you can read only what is relevant to your situation rather than searching through one long...
Privacy Policy
Covers the data we collect, how it is stored, and your rights over it
Payment Policy
Details how JazzCash, Easypaisa, SadaPay and Raast transactions are processed
Account Verification
Explains the identity checks we run and the documents we may request
Dispute Resolution
Sets out the step-by-step process for raising and resolving a formal complaint
Cookies Policy
Describes which cookies we use, why, and how you can manage your preferences
Acceptable Use
Lists the activities that are not permitted on the platform and the consequences
POLICY LAYOUT FEATURES
How We Have Structured These Legal Pages
We have organised our legal content so each policy area is self-contained and scannable. You will find a summary at the top of each page, the full terms...
Section Summaries
Every policy page opens with a short summary so you...
Version Tracking
Each page carries a last-reviewed date so you can see...
Linked Cross-References
Where one policy references another — for example, where payment...
Mobile-Readable Layout
All legal pages are formatted to read cleanly on a...
Printable Format
Each policy page can be saved or printed as a...
Account-Specific Notices
Where a term applies only to certain account types or...
Common Questions About Our Terms
Your account is governed by the terms published on this page and by the laws of the jurisdiction under which we operate. Access is available in supported regions where local law permits account-based gaming. We state the governing jurisdiction explicitly in the full terms document.
If the legal status of online account gaming changes in your region, we will notify you by email and in-app message before any access change takes effect. Your account balance remains accessible for withdrawal during any transition period we communicate to you.
No. Your kora999 account is personal and non-transferable. The name on the account must match the identity documents and the payment method — JazzCash, Easypaisa, SadaPay or Raast — registered to the account at verification.
We retain account data for the period required by the laws of our operating jurisdiction, typically five to seven years from account closure. After that period, your personal data is deleted or anonymised in line with our privacy policy.
Raise a dispute through the in-app message centre within thirty days of the transaction in question. Include your transaction reference, the amount, and the date. We investigate and respond in writing within five business days of receiving a complete dispute submission.
Our current terms are published in Pakistani English. If you need a specific clause explained, our support team can assist you through live chat. We are working to make additional language options available and will update this page when they are ready.
We send an in-app notification and an email to your registered address before any material change takes effect. The updated page also carries a revised last-reviewed date so you can see at a glance that something has changed since your last visit.